DELIVERY AND PICKUP INFORMATION

20 DEPOTS ACROSS AUSTRALIA ARE NOW FULLY OPERATIONAL

Check individual listings for which products are stocked in which locations.

Any large or bulky items like shower screens or pool fencing panels can be delivered for $120, this applies to "local delivery only" which means it is delivered on one of our special glass / fence carrying trucks within the metro area where one of our depots is situated. Please check the product page itself for which metro areas it can be delivered to. Allow 1 -2 weeks for local delivery, however, this can change depending on how busy things are. If the delivery address is very close to the border of our local delivery maps it is always a good idea to check with us first to see if the address is included within the local delivery zone

Only certain products are stocked at certain depots so please check the product page for more information as to where the product is stocked.

Small items like brackets, hinges or spigots can be couriered to you, allow about 1 week for this service and choose the shipping option at checkout.

DUE TO OH&S REGULATIONS AND FOR YOUR OWN SAFETY, PLEASE UNDERSTAND THE FOLLOWING.

Pallets and orders can only be loaded to suitable transport. If the depot deems that your transport is not suitable they may not let you take the items, in which case we can arrange delivery if within our local delivery zones, refund the order or you can return with suitable transport.

The depot will refuse to load or let you load the glass if you do not have suitable transport, in some cases the depot can sell you a pallet to safely transport the glass on.

Staff will do their very best to pick your order quickly at distribution centres, however orders are picked when your arrive and sometimes the depot is very busy. Just use your collection reference when arriving at the office and remember items cannot be purchased at the depot,

BRISBANE LOCAL DELIVERY AREAS

MELBOURNE LOCAL DELIVERY AREAS

NEWCASTLE / CARDIFF LOCAL DELIVERY AREAS

ADELAIDE LOCAL DELIVERY AREAS

PERTH LOCAL DELIVERY AREAS

GOLD COAST LOCAL DELIVERY AREAS

SYDNEY LOCAL DELIVERY AREAS (LIMITED STOCK)

Delivery is charged at $120 per delivery for large and bulky items like shower screens, pool fencing panels and gates and other fencing and gates, which means if you order 1 item or 50, the delivery fee is still $120 unless we need two trucks. Any smaller items like hinges or brackets or spigots can be couriered to you, please choose the "Shipping Option" for this. If a large quantity of slats, battens or decking is ordered we may require a crane truck in which delivery will cost $250, we can invoice you for the extra cost if so.

See below depot locations.

Brisbane (Virginia, Crestmead, Richlands, Brendale, Burpengary, Eagle Farm)
Sunshine Coast (Maroochydore)
Gold Coast (Molendinar)
Melbourne North (Derrimut)
Melbourne East (Dandenong South, Rowville)
Adelaide (Kilburn)
Newcastle / Central Coast (Cardiff, Thornton, Charmhaven)
Perth (Jandakot, Bibra Lake, Wangara)
Sydney (Glendenning, Smithfield, Smeaton Grange, Eastern Creek) Limited stock

Please note, The Ringwood (VIC) location only stocks Forge hardware

Or, if you are outside of these areas we can either arrange a quote to have the items freighted to the nearest freight depot to you or you can collect from the above depot locations. Of course, any smaller items like shower screen brackets or pool fence spigots can be shipped anywhere in Australia very quickly and cost effectively. If collecting the goods, please ensure you have been given the correct items before you leave the premises as costs associated with swapping any incorrectly given goods are not the responsibility of Glass House AU or it's partners.

If you'd like to arrange your own freight then please advise of what you need, this can be done by sending a screenshot of your cart to info@glasshouseau.com, we can then advise how many pallets, size and weight. There will be a small charge to pack these on a pallet for you and also a small wait time.