Hurry! Secure your orders for delivery before our end of year break (20th Dec 2024 -13th Jan 2025).
Deadlines:
Custom orders, Cut-to-size orders & (20th Nov), Last order dates for any items to be couriered (17th Dec), Last date for Pick-up of stocked items (18th Dec). Local deliveries for stocked items (6th December)
Get in touch for more information or if unsure.
Warranty
All products we offer are covered by a 12-month warranty under consumer law. Warranty claims are assessed individually, and some products may have additional advertised warranties.
All aluminum, PVC and steel fencing is covered by a limited 7-year warranty. Warranty claims are assessed on an individual basis, taking into account factors such as installation method, ongoing maintenance, cleaning frequency, cleaner type, and the surrounding environment. These factors can significantly influence the product's longevity.
Shower Screens:
Any flaps or water seals or water bars will only have a 12 month warranty from the date purchased.
All products must be installed by a fully insured, licensed, qualified professional
In no event will the claim or liability of Glass House exceed the purchase price of the product.
Returns
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and undamaged.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@glasshouseau.com
Sale items (if applicable)
Any returned items which were in a sale, will be refunded at the sale price, minus the delivery fee and once it has been inspected.
Exchanges (if applicable)
We only replace items if they are defective or damaged in which case we need to exchange it for the same item, send us an email at info@glasshouseau.com and we will specify a return address. In most cases exchanges are not possible for items purchased by you. You'll need to purchase the correct item and then return the incorrect item for a refund. We can refund once the item has passed the inspection process. Do not attempt to return the product without a return authority number as you may be denied the return at the depot.
Shipping Returns
To return your product, please email us and we will specify a return address. It will need to be returned to the same depot as it was either collected from or dispatched from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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