Privacy Policy

Privacy Policy

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Privacy Policy

Last Updated: June 2026

Glass House AU ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products, request a quote, contact us, or otherwise interact with us.

1. Who We Are

Glass House AU is an Australian online retailer supplying glass pool fencing, shower screens, balustrades, fencing products, gates, hardware and related building products.

Website: https://glasshouseau.com

Email: hello@glasshouseau.com

2. Personal Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Name

  • Company name (if applicable)

  • Billing address

  • Delivery address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party payment providers)

  • Product selections

  • Quote requests

  • Customer support enquiries

  • Photos, plans, measurements, drawings or project information you upload or send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referring website

  • Pages viewed

  • Products viewed

  • Time spent on pages

  • Search terms used

  • Location information (where available)

  • Cookie identifiers

3. Cookies and Tracking Technologies

We use cookies, pixels, tags and similar technologies to:

  • Operate our website

  • Remember customer preferences

  • Measure website performance

  • Analyse visitor behaviour

  • Improve customer experience

  • Deliver relevant advertising

We may use technologies provided by:

  • Shopify

  • Google Analytics

  • Google Ads

  • Meta (Facebook and Instagram)

  • Klaviyo

  • Microsoft Advertising

  • Other marketing, analytics and customer support providers

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange delivery and collection

  • Provide quotations

  • Respond to enquiries

  • Verify customer identity

  • Process payments

  • Detect and prevent fraud

  • Improve our products and services

  • Analyse website performance

  • Provide customer support

  • Send order updates and service communications

  • Send marketing communications where permitted by law

  • Comply with legal obligations

5. Marketing Communications

We may send marketing emails, SMS messages or promotional communications where you have consented or where permitted by law.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

6. Artificial Intelligence and Chat Services

We may use AI-powered customer service tools, chat assistants and automation systems to assist with customer enquiries, product recommendations, quoting and support.

Information submitted through these systems may be processed by third-party technology providers to provide responses and improve service quality.

Customers should not submit sensitive personal information through website chat services unless specifically requested by our team.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Delivery and freight providers

  • Depot and warehouse operators

  • Marketing and advertising providers

  • Analytics providers

  • Customer service software providers

  • IT and hosting providers

  • Professional advisers

  • Government authorities where legally required

We do not sell personal information to third parties.

8. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia, including in the United States, Canada, Europe and other countries.

Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.

9. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Meet legal, accounting and tax obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or de-identified where practical.

11. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you.

To make a privacy request, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

Glass House AU

Email: hello@glasshouseau.com

Website: https://glasshouseau.com